Privacy Policy

Introduction

Welcome to DTV99 (dtv99.win). Thank you for taking the time to read our Privacy Policy. This document explains how DTV99 collects, uses, stores, and protects your personal information. By using our platform, you agree to the terms of this policy. DTV99 is fully committed to protecting your privacy and maintaining the trust you place in us.

Thousands of players across Bangladesh enjoy safe, worry-free gaming on DTV99 every day. We believe that creating a secure and transparent environment is our core responsibility — and this Privacy Policy is a reflection of that commitment.

What Information We Collect

We collect various types of information when you register with DTV99 and use our services. This data is necessary to provide you with the best possible experience.

• Identification Information: Full name, date of birth, national ID number (for age verification).
• Contact Information: Email address, mobile number.
• Account information: Username and encrypted password.
• Financial information: Payment method details (full card numbers are never stored).
• Transaction History: Records of deposits, withdrawals, and gaming activity.
• Technical Information: IP address, device type, browser information, cookie data.
• Communication Records: Your conversation history with the customer service team.

How Your Information Is Used

DTV99 uses your information only for specific, legitimate purposes. We will never use your data without your consent.

• To create and manage your account.
• To process payments and maintain transaction history.
• To prevent fraud and ensure account security.
• To fulfill legal obligations (e.g., age verification, KYC process).
• To keep you informed about promotions and offers, with your consent.
• To improve platform functionality and resolve technical issues.
• To support the implementation of responsible gaming policies.

Sharing Information with Third Parties

DTV99 never sells your personal information. However, in certain circumstances we may share limited data with trusted partners:

• Payment Processor: Only the minimum information necessary to complete transactions.
• Identity Verification Agency: For the KYC process.
• Law enforcement agencies: To comply with legal directives or court orders.
• Technology Partners: Software providers that support platform operations.

Every third party is required to meet DTV99's strict privacy standards and may only use your information for the agreed contractual purpose.

Cookie Policy

DTV99 uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Performance Cookies: To analyze site usage and improve performance.
• Preference cookies: To remember language and display preferences.

You can manage cookies at any time through your browser settings; however, disabling certain essential cookies may affect the functionality of some site features.

Data Retention & Security

DTV99 uses industry-leading technology to keep your data secure. Our servers are monitored 24/7 and receive regular security updates.

• All sensitive data is protected with AES-256 encryption.
• Passwords are stored using bcrypt hashing.
• Financial information is handled in accordance with PCI-DSS standards.
• After account closure, data is retained for the legally required period.

Your Rights

As a DTV99 user, you have the following rights:

• Access: You can find out exactly what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You can request the deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to restrict the use of your data for specific purposes.
• Right to lodge a complaint: You can submit a complaint to our data protection team.

Minor Protection

DTV99 is strictly not intended for anyone under the age of 18. We do not knowingly collect information from minors. Age verification is required at the time of registration. If we become aware that a minor's information has been collected, it will be deleted immediately and the account will be closed.

Policy Changes

DTV99 reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you via your registered email or through a notification on the platform. Continued use of the site after any changes constitutes your acceptance of the updated policy. The date of the latest update is always displayed on this page.