Dtv99 Terms and Conditions — Please Read Before Use

1General Terms & Eligibility

Dtv99 (operated by bunext) is an online gaming platform providing entertainment gaming services for users in Bangladesh. These Terms and Conditions apply to all services offered through the dtv99 website and mobile application.

By creating an account, logging in, making a deposit, or playing any game on dtv99, you automatically agree to these Terms and Conditions and our Privacy Policy and Responsible Gaming Policyyou are agreeing to.

Dtv99 reserves the right to update or modify these Terms and Conditions at any time. Users will be notified in advance of any major changes. However, it remains the user's responsibility to visit this page regularly and stay informed of the latest terms.

• These Terms and Conditions are available in both Bengali and English. In the event of any conflict between the two versions, the English version shall prevail.
• Dtv99 provides services for entertainment purposes only. To avoid gaming addiction, users are advised to play in moderation.
• All our games are internationally recognized and regularly audited by independent third parties.

2Account Registration and Management

To register an account on dtv99, you must provide accurate and complete information. All details submitted at registration must be truthful — providing false or misleading information is considered a violation of these Terms.

Each individual on dtv99 is only one account can be opened. If a single person is found to have multiple accounts, all of them will be closed and all balances may be forfeited.

• Keep your account password confidential — do not share it with any third party.
• Transferring or selling your account to another person is strictly prohibited.
• If you notice any unusual activity on your account, please contact our support team immediately.
• Inactive accounts (no login for more than 12 months) may be marked as dormant.

3Age Verification & Underage Policy

To open an account on dtv99, you must be 18 Years or Older must be met. Registration and gameplay by anyone under 18 years of age is strictly prohibited.

Dtv99 may request a valid ID or other government-issued documents at any time for age verification. If a user registers with an incorrect age, their account will be suspended immediately and all funds held may be forfeited.

4Deposit Policy & Procedures

Deposits on dtv99 can be made via Mobile Banking, Nagad, and Rocket. Each deposit is typically credited to your gaming wallet within a few minutes.

• Minimum Deposit: BDT 300 (Three Hundred)
• Maximum Deposit: BDT 50,000 per transaction (may vary depending on account type)
• Deposit Fee: dtv99 does not charge any fees directly; however, payment gateway charges may apply.
• Only deposit from a payment account registered in your own name — deposits from accounts belonging to others will not be accepted.
• If you experience any deposit issues, please contact our support team with your transaction ID.

Dtv99 reserves the right to review any suspicious deposit activity. If unusual or repetitive deposit patterns are detected, the account may be placed on a temporary hold for review.

5Withdrawal Policy and Process

KYC verification must be completed before any withdrawal can be made on dtv99. Withdrawals will not be processed without it. Funds will only be sent to a payment account registered in your own name (Mobile Banking/Nagad/Rocket).

• Minimum Withdrawal: BDT 500 (Five Hundred)
• Processing Time: Up to 15 minutes for verified accounts
• Daily Withdrawal Limit: May vary depending on account type
• To withdraw winnings earned from a bonus, the associated wagering requirements must be met.
• A withdrawal request cannot be cancelled once processing has already begun.

6Bonus & Promotion Terms and Conditions

Dtv99 offers a variety of bonuses and promotions. Each bonus comes with specific terms that you should read and understand carefully before claiming.

• Welcome Bonus: Available to new members only, applicable on the first deposit.
• Wagering Requirement: To withdraw bonus funds, you must wager the bonus a specified number of times (usually 15x–30x).
• Validity: Each bonus has a set expiry date — bonuses that are not used in time will be forfeited.
• The same bonus cannot be claimed more than once.
• If bonus abuse or system exploitation is confirmed, all bonuses and associated winnings will be voided.
• Dtv99 reserves the right to modify, suspend, or cancel any bonus offer at any time.

For full details on bonuses, visit our Promotions Page View.

7KYC Verification Process

KYC (Know Your Customer) is an internationally recognized verification process designed to prevent fraud and protect users. Completing KYC verification is required before you can make any withdrawals on dtv99.

Documents required for KYC:

• Clear photos of your National ID (NID) or passport (front and back)
• A recent selfie holding your ID
• Your payment account number (Mobile Banking / Nagad / Rocket) must match the name registered on your account

Verification is typically completed within 24 hours of document submission. All submitted documents are strictly confidential and will be used solely for verification purposes.

8Prohibited Activities

The following activities constitute a direct violation of dtv99's terms and conditions and will result in strict action:

• Creating or operating multiple accounts
• Playing games using bots, scripts, or automation software
• Exploiting the bonus or promotion system
• Colluding with other users to claim bonuses (bonus hunting)
• Using the platform for money laundering or any illegal transactions
• Hacking or gaining unauthorized access to another user's account
• Threatening or abusing dtv99 staff

9Privacy & Data Protection

Dtv99 takes the protection of your personal data seriously. All information you provide is secured with SSL encryption and will never be sold or shared with any third party.

• Personal information is used solely for account management and verification purposes.
• Payment information is stored in encrypted form.
• Our servers are under continuous security monitoring around the clock.

For more details, visit our Privacy Policy Read the page.

10Responsible Gaming Policy

Dtv99 believes gaming should be fun and entertaining — never a source of stress or financial hardship. That's why we actively promote responsible gaming.

• Deposit Limits: Set daily, weekly, or monthly deposit limits for yourself.
• Session Timer: Use a timer to keep track of how long you have been playing.
• Self-Exclusion: Use the self-exclusion feature to pause your account for a set period whenever you need it.
• Cooling-Off Period: You may take a break at any time, ranging from 24 hours to 6 months.

For more information, please visit our Responsible Gaming View page.

11Account Suspension and Termination

Dtv99 reserves the right to temporarily or permanently suspend an account under the following circumstances:

• In any case of a terms violation
• Fraudulent activity or suspicious behavior
• Registration with false or incomplete information
• Failure to Respond to a KYC Request
• Extended account inactivity

Dtv99 will make reasonable efforts to notify users via email or notification before closing an account. However, in cases of serious violations, the account may be closed without prior notice.

12Limitation of Liability

Dtv99 is not liable for the following:

• If a game or transaction is interrupted due to loss of internet connection
• Delays caused by technical issues on third-party payment gateways
• Losses resulting from a user sharing their own password or account credentials with another person
• If services are suspended due to government regulations or force majeure circumstances

In the event of any technical issue, dtv99 will make every effort to resolve it as quickly as possible and provide a fair resolution to affected users.

13Terms & Conditions Update Policy

Dtv99 reserves the right to update or modify these Terms and Conditions, in part or in full, at any time. Advance notice will be sent to your registered mobile number or email for any significant changes.

• Updated terms take effect from the date they are published.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you will have the option to close your account.

14Contact & Support

If you have any questions or need clarification regarding these Terms and Conditions, please get in touch with us. Our support team is available 24/7, seven days a week.

• Live Chat: Click the chat button at the bottom right of the website — average response time is 3 minutes.
• Email: [email protected] (responses within 24 hours)